Refund policy

Thank you for choosing Her Cases for your phone case needs. We want to ensure that you are aware of our refund policy before making a purchase. Please read the following terms carefully:

1. All sales are final: Once a phone case purchase is made, it is considered final and non-refundable. We do not offer refunds, exchanges, or returns for any phone cases unless they are defective or damaged upon arrival.

2. Defective or damaged cases: If you receive a defective or damaged phone case, please contact our customer support within 14 days of receiving the product. We may require supporting evidence such as photographs or videos to assess the issue. If the case is deemed defective or damaged, we will provide a replacement or a refund, depending on the circumstances.

3. Incorrect orders: If you receive the wrong phone case due to an error on our part, please contact our customer support within 14 days of receiving the product. We will arrange for the correct phone case to be shipped to you at no additional cost.

4. Change of mind: We do not accept returns or provide refunds for phone cases due to a change of mind, color preference, or compatibility issues. We highly recommend reviewing the product descriptions, specifications, and images carefully before making a purchase.

5. Shipping and handling fees: Please note that shipping and handling fees are non-refundable, except in cases where we have made an error or the product is defective.

Please ensure that you provide accurate shipping information during the checkout process. We are not responsible for any delays or losses caused by incorrect shipping details provided by the customer.

If you have any questions or concerns about our refund policy, please contact our customer support at hercases21@gmail.com